Director of Operations

REPORTS TO: President & CEO
STATUS: Full-Time Regular

SUMMARY:: The Director of Operations is an essential position responsible for all aspects of building operations and maintenance to ensure the proper level of service to staff and guests. The person in this role also ensures all IT systems function properly, collaborates with kitchen staff to ensure smooth operations, and supervises staff who manage maintenance of the Mission’s fleet of vehicles. This individual develops strategies and internal process controls to ensure the proper management and oversight of expenditures, mitigate risk, and promote the efficient allocation of resources, timely project completion and quality product delivery that exceeds expectations. Must be able to provide Missionwide operational strategies and opportunities for improvement. The Director of Operations is committed to a set of sound principles grounded in faith and founded upon sound workplace ethics and evidence-based best practices that inspire transformation and can develop long term relationships with vendors who provide support to the Mission. Other duties as assigned by the Chief Operating Officer/and or President CEO.

RESPONSIBILITIES:

70% Building Maintenance & Training

• Direct responsibility and proactive oversight of all physical plant operations
• Perform basic repairs, as necessary (basic working knowledge of electrical, plumbing, carpentry, etc.)
• Proactively manage the maintenance schedule for all facilities
• Manage the relationship with repair vendors (mechanical, electrical, HVAC, etc. contractors)
• Supervise groundskeeping and janitorial staff.
• People skills to interact with employees or residents of the building in a pleasant manner.
• Mindfulness to ensure that all jobs are completed in an exemplary manner and potential hazards, or warning signs are identified and addressed in a timely manner.
• Performing quality checks on HVAC, air conditioning, plumbing, electrical and chemical supply systems
• Manage and address building security and safety issues.
• Testing and recommending new maintenance products
• Coordinating deliveries from vendors and suppliers
• Maintain records of repairs and preventive maintenance, including development and responsibility for maintenance calendar.
• Training junior staff or trainees, if applicable.

30% Building related Services

• Oversight of information technology and audio visual services for all Mission locations.
• Oversight of kitchen operations at the shelter.
• Oversee vehicle fleet routine maintenance and repair.
• Oversee security systems at all Mission locations

Requirements:

• Associate or bachelor’s degree in a related discipline; or relevant trade school credentials
• At least 5 years of experience in building operations or similar management.
• Basic carpentry, electrical and plumbing skills/experience preferred.
• Excellent organization skills and self-management required
• Knowledge of data and performance management tracking.
• Working knowledge of OSHA regulations
• Must be a compassionate, ethical, and transformational manager.
• Motivated and upbeat, effective team building skills.
• Collaborator with experience reporting to executive leadership and building relationships with multiple stakeholders and vendors.
• Ability to navigate complex networks and systems.
• Able to interpret, apply and communicate policies and procedures and deliver innovative solutions.
• Excellent written and verbal communication; emotionally intelligent, interpersonal, and collaborative skills.
• Able to adhere to the physical demands of the job which include prolonged sitting, standing, walking and frequent heavy lifting of 50 lbs. or more. (range of motion includes walking squatting, bending, kneeling, driving) Physical stamina to manage a full shift of being active and working on a building.
• An active member in a local Christian church. Agreement with Mission’s Statement of Faith is required.

Interested and qualified candidates must contact Carrie Kelley at ckelley@missiondc.org .

Senior Social Worker

Reports to Senior Director of Social Work

Summary:: This position is an exciting opportunity to serve with one of the most respected and impactful organizations in Washington, DC. Central Union Mission has been serving the homeless and low-income families in the nation’s capital for 138 years. The Mission has some of the most strategic programs in the nation for combatting homelessness and poverty. The individual in this position will provide services and support at the Mission’s Comprehensive Family Resource Center (CFRC) and all other programs and ministries under the direction of the Senior Director of Social Work as necessary.

Specific Responsibilities:

Essential duties and functions include, but are not limited to the following:

80% Case Management and Related Services and Supports

• Conduct intake and assessments: cognitive, functional, environmental, psychosocial data, etc.
• Provide counseling support
• Conduct crisis intervention support
• Refer clients to available therapeutic, social service, educational and medical resources when appropriate
• Plan, seek, advocate, and monitor services from various social service or health care organizations and staff on behalf of a client.
• Assist with developing support systems to meet client needs by identifying and coordinating with a variety of available service providers necessary to maintain independent living, self-sufficiency and family stabilization
• Actively pursue venues to acquire knowledge of the broader community that enhances the service delivery process
• Plan, coordinate and execute, as appropriate, events that promote well-being (spiritual health, mental health, social-emotional, cognitive, physiological, environmental, financial, etc.)
• Become familiar and gain a working knowledge of agency policies and procedures
• Assist in completing surveys and other types of information gathering
• Assist population in completing critical applications (food stamps, Social Security, identification cards, birth-certificates, job/housing searches, etc.)
• Coordinate with the Senior Director of Social work to plan and oversee legal and immigration services from partner providers
• Learn about the special needs, intervention strategies, and behavioral approaches for individuals with challenges such as domestic violence, substance abuse, diversity and family/inter-generational concerns and other challenging issues that plague the population
• Serve as an advocate for equitability in all aspects of the service delivery process
• Attend professional development trainings, as available and appropriate
• Establish and maintain cooperative working relationships with team members
• Maintain a flexible schedule, adaptive to the needs of the ministry

5% Resource Development and Acquisition

• Research both formal and informal social services or other related services and supports to meet the needs of the population
• Arrange and coordinate meetings, attend community programs, events etc. to build good will

10% Ministry Documentation Support

• Input and maintain up-to-date, accurate entries to the Mission-Tracker system or other necessary documentation vehicles as deemed appropriate and as directed
• Prepare written and statistical reports, as needed

5% Other duties as assigned

• Support the other work of the CFRC whenever possible
• Attend work-related meetings, events within and outside of normal working hours
• Must seek opportunities for on-going professional development and acquire necessary training, CEU hours as required for licensure and/or to remain relevant and current

REQUIRED QUALIFICATIONS:

• MSW with five years, or BSW Degree with four years, of related work experience
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint etc.)
• Ability to utilize the internet and other channels for research and to understand how to garner resources
• Possess excellent skills as it relates to results orientation, critical and creative thinking
• Demonstrated skills in working effectively with diverse clients from various backgrounds, ethnicities educational and financial challenges
• Must be flexible and adaptable in meeting the needs of the client and ministry
• Excellent verbal and written communication skills.
• Motivated and willing to engage in the teamwork process
• Capacity to work independently, prioritize and meet deadlines
• Physical Demands: The position is generally sedentary in nature, but may require standing and walking, and the ability to intermittently kneel down, stoop, bend at the waist, twist at the waist and reach, or sit for long periods of time. Ability to lift up to 20 lbs.
• Ability to operate standard office equipment (copier, fax, printers, multi-line phone systems).
• Must have good vision to read a computer screen.
• Ability to hear and speak to communicate in person, before groups, and over the telephone.
• Manual dexterity of hands and fingers to include repetitive keyboarding, grasping, and reaching to operate a computer keyboard, mouse and/or standard office equipment.
• Agreement with and commitment to Central Union Mission’s mission and statement of faith required.
• Committed Christian and currently active in a local Christian church required.

For more information or to apply for this position please contact Carrie Kelley at ckelley@missiondc.org .

EMPLOYMENT PLACEMENT COACH

REPORTS TO: Education and Employment Manager

STATUS: Full-time, regular

LOCATION: Comprehensive Family Resource Center (CFRC), Washington, DC

Summary:: This position is an exciting opportunity to serve with one of the most respected and impactful organizations in Washington, DC. Central Union Mission has been serving the homeless and low-income families in the nation’s capital for 137 years. The Mission has some of the most strategic programs in the nation for combatting homelessness. In coordination with the leadership of the Workforce Development & Education Department (WDE), the Employment Placement Coach is responsible for the implementation of the employment program at the CFRC and providing expert job readiness coaching, counseling and placement expertise that leads to positive employment placement (living wage employment) outcomes for CFRC consumers. The Employment Placement Coach will ensure seamless coordination and collaboration with existing CFRC staff, agencies and community partners and consumers.

SPECIFIC RESPONSIBILITIES:

Essential duties and functions include, but are not limited to the following:

50% Program Implementation-Coaching & Job Placement

• Serve as a member of the team to advance Workforce Development and Education at the CFRC in coordination with CFRC Education and Employment Manager, Sr. Director of WDE, Education Instructor and other key staff.
• Develop employment plan and portfolio for each participant based on individual assessment; facilitate/deliver skills-based and professional development training.
• Research, recommend, and implement strategies to identify appropriate skills and work-based learning opportunities to include on-the-job and/or apprentice based training programs; match consumers to appropriate employers based on knowledge skills abilities.
• Communicate regularly with portfolio of clients and in accordance with their needs

30% Monitoring, Tracking and Reporting

• Monitor guest and consumer progress daily; complete progress notes, daily logs, timesheets, individual planning activities, and other documentation thoroughly, accurately, and in a timely manner.
• Track and report client management activities using Mission Tracker HMIS
• Effectively use database technology and other resources to track participant activities, task completion, badges, certificates, certifications diplomas and other competencies secured.
• Report weekly, monthly, quarterly and annual workforce development data in Mission Tracker

20% Networking and Community Engagement

• Conduct outreach, promoting and recruiting participants among existing consumers and throughout the community.
• Network with existing and prospective employers, educational providers and other community leaders to identify partners, apprenticeship opportunities and internships.
• Facilitate on-the job-site coaching with participants to include employee/employer assistance and support.
• Other duties as assigned

REQUIRED QUALIFICATIONS:

• A minimum of two years of relevant experience in a non-profit, faith-based or human services organization/agency.
• Bilingual in English and Spanish required.
• A minimum of an Associate degree or 2-years direct experience; Bachelor’s degree preferred in vocational education, adult-education/education, counseling, psychology or other related field
• Must possess direct delivery of services, data base usage and adult-based education experience.
• Exceptional inter-personal skills; excellent written and verbal communication skills.
• Must have the ability to build relationships quickly and across diverse cultural backgrounds.
• Must be culturally competent; comfortable interfacing with a wide variety of constituents—diverse constituent groups, community and faith-based organizations, government agencies and for-profit companies.
• Highly organized with acute attention to detail and time management; high capacity to prioritize and meet deadlines; self-motivated; able to work independently and with a team
• Proficient in Microsoft Office Suite.
• Generally sedentary in nature, but may require standing and walking, and the ability to intermittently kneel down, stoop, bend at the waist, twist at the waist and reach, or sit for long periods of time.
• Ability to lift up to 20 lbs. (boxes, paper, office supplies, etc.).
• Ability to operate standard office equipment (copier, fax, printers, multi-line phone systems).
• Must have good vision to read print and a computer screen.
• Ability to hear and speak to communicate in person, before groups, and over the telephone.
• Manual dexterity of hands and fingers to include repetitive keyboarding, grasping, and reaching to operate a computer keyboard, mouse and/or standard office equipment.
• Agreement with and commitment to Central Union Mission’s mission and statement of faith required. Committed Christian and currently active in a local Christian church required.

For more information or to apply for this position please contact Carrie Kelley at ckelley@missiondc.org .